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The Help Desk Toolkit

The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies...
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Application Service Provider ASP Solution Toolkit

The Application Service Provider Toolkit is a toolkit of Sixteen ready to use templates and documents which enables you to: * Initiate the ASP initiative: Best practices for evaluating and selecting a service provider; Service contract negotiation and renegotiation * Manage existing ASP solutions: Governance and organizational models for managing ASP; Creating business-value SLAs; Most common mistakes made...
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The Wireless Toolkit

full details on http://www.wireless-toolkit...
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