4 stars (Insightful...) - A good resource to improve communication skills and train yourself to be ready to participate in difficult conversations and avoid delaying them. Helped me to face conflict head-on. I would definitely recommend it to everyone! 5 stars (Not Just a Guru Book) - Filled with diverse and accessible examples, this book provides a use framework for dealing with many of life's most awkward moments. 5 stars (Read This Book!) - I couldn't recommend this book more highly. It is easy to read--better yet, easy to understand and implement. Whether you're a student or someone that just wants to understand the dynamics of conversation better, this book should be on your reading list. ... Penguin Putnam :: Self-Help :: Negotiation in Business :: Negotiation :: Negotiating :: Psychology :: Interpersonal communication :: Interpersonal Relations :: General :: Conflict Reso :: Difficult Conversations- How to Discuss what Matters Most
